Client guide
Using the app as a client
What you can do in the coaching app, and what happens when you do it.
Getting started
Accounts are invite only. When Zach sets you up, you get an email with a 6-digit code and a link to the app. On your phone, add it to your home screen.
Signing in
- Enter the email Zach invited and tap Send code.
- Enter the code from the email. It signs you in once all 6 digits are in, or tap Sign in.
- No email? After 30 seconds you can tap Send a new code. Use the newest one.
A code expires after an hour and works once. There is no password.
Setting up your account
The first time you sign in, the app walks you through five steps in order. Each finished step is saved.
- Agreements: accept the coaching terms and privacy policy, and separately consent to your health information being collected.
- Health check: seven yes or no questions from the PAR-Q+, a standard screen used before starting exercise.
- About you: date of birth, phone, emergency contact, where and how often you train, and your 3-month goal. One question asks whether you take a GLP-1 medication, never its name or dose. You must be 18 or older.
- Waiver: read it, type your full name and tap Sign.
- Your choices: three optional permissions, all off to start.
If you answer yes to any health question, you can still finish setup. Home and every workout then show Easy efforts until Zach checks in: keep sets easy, with 3 or more reps in the tank, and skip max efforts until Zach marks you cleared.
Joining and billing
You pick a plan and pay in the app. Card payments run through Stripe, and the app never sees your card number.
- Tap Pick your plan on Home, or See plans and join in Settings.
- Choose a plan, read Automatic renewal, and tick the agreement box.
- Tap Continue to payment and finish checkout.
Once payment is confirmed, the app shows You’re in and emails you a confirmation with how to cancel.
To change your card, see receipts, change plan or cancel, open Settings and tap Manage billing. Cancelling takes effect at the end of the period you've paid for. If a payment fails, Settings shows Payment failed and an Update card button.
Home
Home shows what to do today, then your week. Cards appear only when they apply.
- Getting started: book your kickoff call, say hi to Zach, and pick a plan if you don't have one. Tap Hide to remove it.
- Today's session, its rough length, and Start workout. If Zach wrote other versions, pick Full, Express, Travel or Recovery first.
- Resume workout, if a session is in progress on any device.
- Welcome back, after 7 days without a workout, offering the Express version.
- The weekly Huddle, the Habit of the week and your Daily check-in.
- Message Zach, Book a call, and your next call.
- Your coaching: meal plan, dietitian guidance, and billing.
Workouts
The workout screen lists each exercise with its sets, reps, rest and Zach's cues.
Logging sets
- Check Last time and the suggested weight.
- Enter the weight in pounds and the reps, then tap the tick. The rest timer starts.
- After your last set of an exercise, answer Last set: how many more reps could you have done?
Each set starts from the numbers you logged above it. The app asks you to confirm a weight far above your usual. Tap a green tick to undo a set. Offline, sets save on your phone and sync later.
Swapping an exercise
Before logging any sets of an exercise, tap Swap exercise. Each option is labelled, for example Zach’s pick, Easier or Easier on joints. Back to the plan undoes it.
Finishing
Tap Finish workout, rate how hard it was from 6 to 10, answer Any pain during the session?, add a note if you like, and tap Save session. The recap shows your sets, pounds lifted and any personal records.
Answering yes to pain flags the session for Zach to follow up. Notes are checked for words that can signal a safety problem. A match shows fixed safety guidance at once, and the most serious kinds email Zach. Quit workout keeps your logged sets, but the session won't count.
Weekly Huddle and check-ins
The Huddle is your weekly check-in with Zach. Your numbers are filled in from your logs.
- Tap Start your Huddle on Home.
- Rate your energy and recovery from 1 to 10, and say if anything is hurting.
- Share one win and one struggle, and what next week looks like.
- Tap Send to Zach.
Zach replies in Messages, marked Reply to your Huddle. An email arrives Sunday at 9am your time, with a reminder Monday morning. It's due Monday at noon. Answers get the same safety check as workout notes.
Daily check-in
Log your morning weight on Home. The app shows your 7-day average once you have 3 weigh-ins that week. You can also add your waist and answer Hit your protein today?. There is no calorie or food logging.
Habit of the week
When Zach sets a habit for you, it shows on Home with the week it's for.
Messages
The Messages tab is your one thread with Zach. Send text, or tap Attach a photo.
Location data is removed from photos on your phone before upload. If Zach's message sits unread for 30 minutes, an email tells you he wrote, without the text. Your messages get the same safety check as Huddles.
Calls
Calls with Zach are on video. Open them from the Book a call tile on Home (Next call once one is booked).
- Tap the call you want, for example Book a kickoff call.
- Pick a day and a time, shown in your time zone.
- Tap Book this time.
You see only calls your plan includes, one of each kind at a time. Some, like the kickoff call, are once only. Under Coming up, use Move or Cancel. Within 12 hours of the call (or Zach's own limit), message Zach instead.
The join button reads Join opens at and a time until 10 minutes before the start, then Join call until the call ends. You get an email with a calendar invite when you book, move or cancel, and reminders the day before and 15 minutes before.
Nutrition
Once Zach assigns your meal plan, open it from Your coaching on Home. It can include the plate method, a protein guide, sample days, a grocery list and recipes.
When to see a dietitian explains that Zach's nutrition guidance is general education for healthy adults, not medical or personalized nutrition advice. It lists when to talk to your doctor or a registered dietitian.
Progress
The Progress tab shows how many sessions you've done, your Best lifts, and your latest 30 sessions. Each shows its date, effort and sets.
Tap an exercise for its history: Best set, Best est. 1RM (estimated one-rep max) and a trend chart.
Settings and your data
Settings holds billing, privacy choices and data requests.
- Your choices: change the optional permissions from setup. Changes save right away.
- What you agreed to: each document you accepted and its version.
- Your privacy: Get a copy of my data, Fix something that’s wrong, or Delete my account. Each sends Zach a request, handled within 45 days. Deleting ends your coaching and permanently removes your data, including photos, once he processes it.
- Sign out.
Notifications are sent by email. Emails never include health details.
Who can see your information
Only you and Zach's coaching team can see your information. Coaching staff see client data only after a second sign-in step with an authenticator app. Photos open through links that expire in minutes, and each view is recorded.